https://marco.org/2011/03/30/here-is-a-tip-for-all-the-non-developers-out
Here is a tip for all the non-developers out there. When you email your favorite developer with a feature request or bug report never, ever, ever use the word useless to describe their product. Useless is kryptonite to developers and puts us on the defensive instantly.
— ‘Useless’ Is A Loaded Word. Great post, again, from Justin Williams.
I’m also extremely sensitive to this word in emails or reviews. It’s the entire reason I was inspired to do my keyword analysis. And while I never got around to writing the follow-up post mentioned in the last paragraph, Justin’s makes similar points (and better) here.
“Useless” is in such a high proportion of negative feedback that it’s just a raw nerve for me. If you call my app “useless”, I stop reading right there and either hit Delete or keep scrolling.