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Sony BMG's DRM-free innovation

I posted last week about Sony BMG’s upcoming move to drop DRM, but I had no idea it would take this form.

Sony BMG’s Bizarre Approach to Selling DRM-Free Music:

Rather than sell individual tracks over the Web like iTunes or Amazon, Sony BMG will be selling plastic cards at retail stores like Best Buy and Target that represent the ability to download an album at MusicPass.com. Called the “Platinum MusicPass,” downloads will also include the types of bonuses you might expect when buying a CD, such as hidden tracks and videos. The recommended price for most of these cards will be $12.99.

Are you serious?

No… that can’t be real. Sony BMG can’t be that backwards.

Can they?

“The introduction of MusicPass is an important part of Sony BMG’s ongoing campaign to bring its artists’ music to fans in new and innovative ways, and to develop compelling new business models,” commented Thomas Hesse, President, Global Digital Business & U.S. Sales, Sony BMG Music Entertainment. “The MP3 files delivered through MusicPass play on computers, as well as on all MP3 players, including iPods. This makes them a simple, easy to use solution that will appeal to fans who already access their music on the Internet, as well as to consumers who are just getting into the digital realm. The cards themselves are high-quality collectibles featuring artist images and album information. They’re a great choice whether you’re buying for yourself, or as a gift for occasions ranging from a birthday to Valentine’s Day.”

Wow.

I’m floored.

To get Sony BMG’s DRM-free music files, someone burns some coal to manufacture these petroleum-based plastic cards, then delivers them to stores on a series of diesel trucks.

I drive to Best Buy in my 3056-pound gas-burning car and find my particular little plastic card, assuming that store carries the album I want in plastic-card format and it’s in stock. (If not, I need to drive to more stores, or just give up and try again next weekend.) But they probably have these cards taking up space somewhere in their massive store that requires tons of energy to keep well-lit and ventilated (since it has no windows).

I bring my plastic card to a cashier: one of the few dozen unhelpful, unskilled, underpaid, undereducated employees who had to drive their 3056-pound gas-burning cars to work that day for the store to operate so they could earn just enough money after taxes to buy a few plastic music cards.

I hand the cashier another plastic card from my wallet that serves no purpose except to hold a few dozen bytes and save the cashier the few seconds it would take to type them into the computer manually. Best Buy’s computer system contacts American Express’ computer system with those few dozen bytes, and the money is electronically transferred from my account to Best Buy’s.

The plastic card costs me $12.99… oh, wait, I have to pay sales tax. (Sidenote: I found this amazing site while trying to look up the sales tax in Westchester/White Plains. Just try to use that site. I’ll wait.)

After tax, the plastic card really costs me $14.02, plus the value of the fuel and mileage on my car, plus my time, plus my increased annoyance from interacting with the employees and refusing their “rewards” program and magazine subscription solicitations.

I bring the plastic card home, get back to my computer (where I actually wanted the music in the first place), and type a long, nonsensical alphanumeric string into a box somewhere on MusicPass.com, possibly after being required to register an account.

Somehow, I download the files. This might require a custom software installation. It also might require manual importing of the files into iTunes, where I really want them.

Sony wants me to think the plastic card is a “collectible”, but I don’t want the clutter. I have enough plastic cards in my life. All I really want is the music, which unfortunately the “collectible” plastic card doesn’t contain.

So I throw away the plastic card, its cardboard backing, the receipt to prove to the guy at the door that I didn’t steal this plastic card, and the plastic bag to contain all of this necessary material. A diesel garbage truck eventually comes and transports them to a landfill. The cardboard backing and receipt might biodegrade eventually, but the plastic card and bag sit there forever.

Or…

I click a few times and buy the album from iTunes or Amazon for at least $4.03 less and never touch a physical product.

Idiots.

Comments

Anonymous on January 8, 2008:
I *highly* recommend visiting the sales tax calculator that Marco refers to -- it is an *impressive* piece of web application.
mwilsonemt on January 9, 2008:
For all that, you might as well buy the CD for a few bucks more and rip the CD. At least then you already have it backed up if Windows doesn't like Sony's software.
Anonymous on January 24, 2008:
Love the way you're explaining this… I know you've done your best… but I don't get Sony. At least I know it's not your fault.

By the way, the best part is the one word summary: Idiots!
Anonymous on February 1, 2008:
When will the final curtain fall on Sony BMG? How can such a massive business continue to make such magnificent backward steps and stay in the portfolio of it's owners? What kind of people work there and develop these "innovative" ideas? Clearly they're not working for the customer, but for some strange and demented management team that lives in a bubble. Arghh.
Steve - in Vermont
Anonymous on February 6, 2008:
most gifts cards are never cashed in, they are hoping they get 'money for nothing'... great example Marco, very well put!



Anonymous on February 11, 2008:
Nice crack about Best Buy's reward stuff, Marco. LMAO! I know exactly how you feel. I purchased a router and they "spammed" me twice beyond the extended warrenty stuff. Honestly, at times like this I think back to how annoying the Windows OS can be, but kind of wish there was a "No to All" button I could select when dealing with this crap at the checkout counter. I was about ready to say, "How about checking out the stuff I brought to the register. Chances are I want to purchase those items"
Oh well were else can to get a buy a router on Sunday Afternoon and get it the same day without paying out the @$$ - sigh.

As for Sony BMG, what's the next revolutionary breakthrough... vinyl?

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