https://marco.org/2008/02/29/software-companies-are-sometimes-accused-of
Software companies are sometimes accused of letting the users debug their software. And that is just what I’m advocating. For Web-based software it’s actually a good plan, because the bugs are fewer and transient. When you release software gradually you get far fewer bugs to start with. And when you can reproduce errors and release changes instantly, you can find and fix most bugs as soon as they appear. We never had enough bugs at any one time to bother with a formal bug-tracking system.
— Paul Graham: The Other Road Ahead (via azspot). He really should have been an academic.